Welcome to Fashion Evening Dress Store’s FAQ section! We’ve compiled answers to the most common questions about our beautiful dresses, shipping policies, and more. If you don’t find what you’re looking for, our Brooklyn-based style experts are always happy to help at [email protected].
About Our Products
What types of dresses do you specialize in?
We specialize in occasion wear for every special moment in your life! Our collections include:
- Evening and formal gowns (perfect for black tie events and galas)
- Vintage-inspired dresses (like our Gatsby 1920’s collection)
- Bridesmaid and wedding-related dresses
- Daytime and midi dresses for casual elegance
- Bump-friendly options for maternity occasions
- Show-stopping Barbie pink dresses for birthdays and celebrations
- Chic jumpsuits for alternative formalwear
Do you offer dresses in different lengths and sleeve styles?
Absolutely! We understand that different occasions call for different styles. We offer:
- Full-length dresses for formal events
- Midi dresses for daytime elegance
- Long sleeve options for cooler weather or modest styles
- Various sleeve styles from sleeveless to cap sleeves
How do I choose the right size?
Each product page includes detailed size charts with measurements. For special styles like our bump-friendly dresses, we provide additional fitting guidance. When in doubt, our Brooklyn stylists can help – just email us with your measurements and the dress you’re considering.
Ordering & Payments
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout. All transactions are encrypted for your security.
Is my payment information secure?
Absolutely! We use industry-standard SSL encryption to protect all your payment information. We never store your full credit card details on our servers.
Do you offer gift wrapping or special packaging?
While we don’t offer traditional gift wrapping, every dress arrives in our signature luxe protective packaging – perfect for gifting. For special requests, contact us before ordering at [email protected].
Shipping & Delivery
Where do you ship?
We ship worldwide! However, deliveries to Asia and some remote areas may take additional time and could be subject to customs fees which are the customer’s responsibility.
What are my shipping options?
We offer two convenient shipping methods:
- Standard Shipping ($12.95): Via DHL or FedEx, arrives in 10-15 business days after 1-2 day processing
- Free Shipping: On orders over $50 via EMS, arrives in 15-25 business days after processing
How can I track my order?
You’ll receive a tracking number via email as soon as your dress begins its journey to you. Use this to follow your package’s progress with the carrier (DHL, FedEx, or EMS).
I need my dress by a specific date. Can you help?
We’ll do our best! Contact our Brooklyn-based style experts immediately at [email protected] with your order details and deadline. While we can’t guarantee expedited shipping for all locations, we’ll explore all options to get your perfect dress to you on time.
Returns & Exchanges
What is your return policy?
We offer hassle-free returns within 15 days of delivery. Items must be unworn, with tags attached, and in original condition. Please initiate your return through our website’s return portal and include all original packaging.
How do I initiate a return?
Simply visit our website’s return portal (linked in your order confirmation email) to start the process. You’ll receive return instructions and a prepaid return label if applicable. Refunds are processed within 5-7 business days after we receive your return.
Do you offer exchanges?
Currently, we process returns for refunds only. For a different size or color, simply place a new order and return the original item within our 15-day window. This ensures you get the perfect dress as quickly as possible!
What if my dress arrives damaged?
We meticulously inspect every dress before shipping, but if yours arrives damaged, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund as appropriate.
Contact & Support
How can I contact customer service?
Our Brooklyn-based style experts are available via email at [email protected]. We typically respond within 24 hours (except weekends and holidays). For fastest service, please include your order number if applicable.
Where is Fashion Evening Dress Store located?
Our headquarters is at 610 Utica Ave, Brooklyn, US 11213. While we primarily operate online, you’re welcome to contact us about local pickup options if you’re in the New York area.
Do you have a physical store I can visit?
Currently, we operate as an online boutique to keep our prices competitive and offer the widest selection of special occasion dresses. Our Brooklyn location is our headquarters and not open for public shopping, but we’re happy to assist with any virtual styling needs!
Still have questions? Your perfect dress experience is just an email away at [email protected]. We can’t wait to help you find the dress that makes you shine!