At Fashion Evening Dress Store, we’re committed to making your special occasion shopping experience as glamorous and stress-free as possible. Whether you’re preparing for an awards night, black tie event, or Gatsby-themed party, our shipping and returns policies are designed with your needs in mind.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

Standard Shipping (Recommended):

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipping
  • Flat Rate: $12.95 USD for all orders
  • Best for: Faster delivery with full tracking

Free Shipping:

  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipping
  • Available for orders over $50 USD
  • Includes basic tracking

International Shipping

We ship worldwide (excluding certain Asian countries and remote regions). Please note:

  • Customs fees and import duties are the customer’s responsibility
  • Delivery times may vary based on destination country customs processing
  • Some styles may have regional restrictions due to fabric regulations

Returns & Exchanges

We want you to love your special occasion dress as much as we do! If your purchase isn’t perfect, our straightforward return process makes it easy.

Return Policy Overview

  • Return Window: 15 days from delivery date
  • Condition: Unworn, unaltered with original tags and packaging
  • Exceptions: See non-returnable items below

Non-Returnable Items

To maintain quality for all our customers, these items cannot be returned:

  • Personalized or custom-made dresses (including certain bridesmaid gowns)
  • Items marked as “Final Sale” during promotional events
  • Underwear or bodysuits (for hygiene reasons)

How to Return an Item

  1. Initiate Your Return: Email [email protected] within 15 days of delivery with:
    • Your order number
    • Reason for return
    • Exchange preference (if applicable)
  2. Wait for Approval: Our style team will respond within 2 business days with return instructions
  3. Package Securely: Include all original packaging, tags, and protective garment bags
  4. Ship Your Return: Use a trackable shipping method to:
    Fashion Evening Dress Store
    610 Utica Ave
    Brooklyn, NY 11213
    USA

Return Request Email Template

Subject: Return Request – Order #[Your Order Number]

Email Body:
Dear Fashion Evening Dress Store Team,

I would like to request a return/exchange for my recent order #[Your Order Number].

Item Name: [Dress Name/Description]
Reason for Return: [Size Issue/Color Difference/Quality Concern/Other]
For exchanges, I would like: [New Size/Color Preference]

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Contact Number]

Exchange Process

  • Follow standard return process above
  • Clearly note your exchange preference in your return request
  • Exchanges are subject to availability – if your preferred item is out of stock, we’ll issue store credit
  • Original shipping fees are non-refundable; customer pays return shipping

Refund Information

  • Processed within 3-5 business days after we receive and inspect your return
  • Credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Original shipping fees are non-refundable
  • International customers: Customs fees are non-refundable

International Returns

For our global customers:

  • Return shipping costs are the customer’s responsibility
  • Mark package as “Returned Goods” to avoid additional customs charges
  • Allow extra time for international return processing

Need Help?

Our Brooklyn-based style team is here to help you find your perfect occasion look! Contact us at [email protected] for any questions about our shipping or returns policies.

Happy styling!
The Fashion Evening Dress Store Team